SAMSON TRAINING

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Overview Suitable For:Key Course Features:Course Outcome Testimonials

Soft Skills

Elevating Hospitality Management Skills

In the ever-evolving hospitality industry, mastering management skills is essential for delivering exceptional guest experiences and ensuring operational success. The “Elevating Hospitality Management Skills” course is designed to equip hospitality professionals with the knowledge and expertise needed to navigate the challenges and opportunities within the industry. Over the course, we will look into key areas of hospitality management, fostering a comprehensive understanding of strategic leadership, guest service excellence, and effective operational management.

Suitable For:

Hospitality Managers, Front-of-House Managers, Operations Managers, and other professionals aspiring to enhance their hospitality management skills.

Key Course Features:

"Module 1: Foundations of Strategic Hospitality Management
• Overview of Modern Hospitality Management
• Aligning Hospitality Objectives with Business Strategy
• Analysing External Trends and Industry Influences
Module 2: Guest Service Excellence and Operational Efficiency
• Service Excellence Best Practices
• Operational Efficiency and Resource Management
Module 3: Leadership in Dynamic Hospitality Environments
• Leadership Styles in Hospitality Management
• Crisis Management and Problem Solving
• Strategic Decision-Making for Hospitality Leaders
"

Course Outcome

"Upon successful completion of the Elevating Hospitality Management Skills Course participants will gain the skills and knowledge necessary to:
• Gain an understanding of modern hospitality management principles.
• Develop strategies for aligning hospitality goals with overarching business objectives.
• Acquire skills for delivering exceptional guest service and optimizing operational efficiency.
• Enhance leadership capabilities in dynamic and challenging hospitality environments.
• Foster a strategic mindset for effective decision-making in hospitality management."

Key Info:

Duration: 1 Day

Structure: Online / On-Premises

Participants: Up to 12

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Why people choose Samson

    
 
 
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   Marta Guinovart 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very happ with the service and the flexibility of Samson Training. Melody was very accommodating with the organisation and Kean gave us very clear and detailed information on how to proceed with first aid.
  
 
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   Paul Tanner 
 
 
 
 Trustindex verifies that the original source of the review is Google. The training was excellently delivered and was well received and understood. The service was very flexible and the candidates enjoyed it
  
 
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   Liam Bannable 
 
 
 
 Trustindex verifies that the original source of the review is Google. Service was excellent form start to finish, arranging dates for training they were very flexible. Training itself was excellent. Trainer was very good. Would highly recommend Samsung Training.
  
 
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   Connor O'Flynn 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have completed two courses with Samson Training, each with a different instructor. They have both been excellent courses with very good instructors, and the communication with the organisers are second to none. A special thanks to Melody who kept me up to date and informed on my upcoming training!
  
 
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   Caitriona Hurley 
 
 
 
 Trustindex verifies that the original source of the review is Google. Recently Booked an IOSH Health and Safety Course through Samson.  Samson did not directly provide the training but I found them easy and reliable to deal through they found a course provider to best suit my requirements. I really enjoyed the course and the course instructor through her own experience was able to provide real life examples of Health and Safety Issues. There was interaction with Q & A’s between different sections of the course which kept the course interesting.
  
 
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   Svetlana 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had few  courses done  recently  with  SAMSON Training. I  can say  all the  instructors are very professionals pleasant. I really  enjoy the the  time . Highly recommend SAMSON .
  
 
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   james hanly 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used the services of Samson training on a number of occasions, and have always found them to be very proficient and professional at all times. I have no problem in highly recommending them for all aspects of training requirements.
  
 
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   Stephen Bryan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service, Trainer was highly killed in course delivery and knowledge content. All questions answered. No pressure as regards learning and would highly recommend Samson for training needs.

SAMSON TRAINING

Elevating Hospitality Management Skills

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