All Staff however can be customized to certain groups of staff or employees at different levels within a particular organization

• Introduction to Performance Management
• The benefits of a good PM system for managers and employers
• Considerations for the setting up of a performance management system
• Setting department and individual SMART objectives based on the organizational objectives
• Communications and soft skills development – assertiveness, active listening, feedback, influencing and negotiating skills.
• Guidelines for the Appraisal Interview
• Dealing with conflict
• Dealing with various performance levels and improving performance
• Job analysis and job descriptions for an effective performance management system
• Training to aid performance and the achievement of objectives
• Training plan and training records

Upon successful completion of the Performance Management course participants will gain the skills and knowledge necessary to:
• Understand their jobs and clarify their roles
• Perform specific well-defined tasks to carry out their role
• Account better for their work reducing confusion within the team
• Understand their organization that is constantly developing a culture in which employees participate as members of a team of strong individuals associated with customers and cost centres
• Demonstrate total absolute flexibility in serving customers who seek partnership relationships
• Strive to have a reputation where customers are anxious to place more business with the company