Introduction to Person-Centred Planning
• Definition of person-centred planning
• Core principles of person-centred care and support
• Importance of dignity, respect, and individual choice
• Benefits of person-centred approaches within organisations
• Understanding individual rights and preferences

Principles of Person-Centred Care
• Promoting independence and empowerment
• Supporting individual decision-making
• Respecting privacy, dignity, and confidentiality
• Building trust and professional relationships
• Recognising cultural, religious, and social differences

Communication Skills in Person-Centred Planning
• Effective communication techniques
• Active listening skills
• Understanding verbal and non-verbal communication
• Supporting individuals with communication difficulties
• Encouraging participation and involvement

Identifying Individual Needs and Preferences
• Understanding physical, emotional, social, and wellbeing needs
• Assessing strengths, abilities, and support requirements
• Recording personal preferences and goals
• Supporting individual choice and autonomy
• Recognising barriers to participation

Developing Person-Centred Plans
• Creating clear and realistic support plans
• Setting achievable goals and outcomes
• Involving individuals, families, and support networks
• Monitoring and reviewing plans
• Maintaining accurate and confidential records

Cultural Awareness and Inclusion in the UAE
• Respecting multicultural environments
• Understanding cultural sensitivity within UAE workplaces
• Supporting diversity and inclusion
• Recognising individual beliefs and values
• Maintaining professional and respectful interactions

Risk Management and Safeguarding
• Balancing independence with safety
• Recognising safeguarding concerns
• Reporting procedures and professional responsibilities
• Supporting safe and respectful environments
• Promoting wellbeing and emotional support

Practical Workplace Applications
• Applying person-centred approaches in daily practice
• Supporting teamwork and collaboration
• Managing challenging situations professionally
• Encouraging continuous improvement in service delivery
• Maintaining professional boundaries

This course is suitable for professionals involved in healthcare, care services, education, wellbeing, and support environments, including:

• Healthcare Assistants
• Nurses and Clinical Support Staff
• Caregivers and Support Workers
• Disability Support Staff
• Social Care Professionals
• Teachers and SEN Support Staff
• HR and Wellbeing Teams
• Supervisors and Team Leaders
• Residential Care Staff
• Community Support Workers
• Rehabilitation and Therapy Support Staff
• Customer and Client Support Teams

No prior person-centred planning experience is required

Improved Quality of Care
Person-centred approaches improve communication, engagement, and overall service quality.

Workplace Compliance
Training supports professional responsibilities and organisational standards across healthcare and support settings.

Individual Wellbeing
Understanding personal preferences and needs helps improve outcomes, dignity, and independence.

Professional Development
The course strengthens practical communication, planning, and support skills within diverse workplace environments.

Participants will:

• Understand the principles of person-centred planning
• Recognise the importance of dignity, respect, and individual choice
• Develop effective communication and listening skills
• Identify individual needs and preferences
• Contribute to person-centred support planning
• Support culturally respectful workplace practices
• Promote wellbeing, inclusion, and independence
• Understand safeguarding and professional responsibilities

Instructor-led training
• Interactive group discussion
• Scenario-based learning activities
• Practical communication exercises
• Workplace case study analysis

Delivered:

• Onsite at client premises, or
• Online Webinar

The course focuses on practical workplace application and professional interaction skills.

This training supports organisational responsibilities and professional standards under relevant UAE frameworks and workplace regulations, including:

• UAE Federal Decree Law No. 33 of 2021 on the Regulation of Labour Relations
• UAE Occupational Health & Safety requirements
• Dubai Health Authority (DHA) professional standards
• Department of Health (DOH) Abu Dhabi healthcare standards
• UAE safeguarding and professional conduct requirements
• Workplace wellbeing and inclusion initiatives

Organisations are expected to:

• Promote safe and respectful workplace environments
• Support dignity, equality, and inclusion
• Maintain professional standards of care and interaction
• Protect confidentiality and individual wellbeing
• Encourage employee competence and professional conduct

Samson Training delivers professional workplace and healthcare-related training focused on practical skills, communication, and organisational responsibility.

Our approach emphasises:

• Practical person-centred planning skills
• Real workplace scenarios and discussions
• Professional communication techniques
• Respectful and culturally aware practices
• Interactive and engaging delivery
• Workplace-focused learning outcomes

We position person-centred planning as an essential part of professional service delivery, wellbeing, and organisational culture.

What is person-centred planning?
Person-centred planning is an approach that places the individual’s needs, preferences, goals, and wellbeing at the centre of support and decision-making.

Who should attend this training?
The course is suitable for healthcare professionals, caregivers, support staff, wellbeing teams, educators, and supervisors working in people-focused environments.

Is this course suitable for UAE workplaces?
Yes. The course includes guidance relevant to UAE workplace standards, cultural awareness, and professional expectations.

Does the course include practical activities?
Yes. Participants complete communication exercises, workplace scenarios, and planning discussions to support practical understanding.

Is prior experience required?
No prior experience is necessary. The course is designed for both new and experienced staff.