This course is ideal for professionals working with individuals displaying challenging behaviors.

"Introduction to Behaviours of Concern
• Definition and types of behaviours of concern
• Common myths and misconceptions

Understanding the Causes
• Biological, psychological, and environmental factors
• Identifying triggers and maintaining factors
• A.B.C chart

Communication Techniques
• Verbal and non-verbal communication strategies
• Building rapport and trust

De-escalation Strategies
• Techniques to calm and defuse tense situations
• Role-playing scenarios

Behavioural Interventions
• Proactive vs. reactive strategies
• Individualized behaviour support plans
Promoting Positive Behaviour
• Reinforcement techniques
• Creating supportive environments

Safety and Self-Care
• Ensuring personal safety
• Stress management and self-care for caregivers

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"Upon successful completion of the Behaviours of Concern course participants will gain the skills and knowledge necessary to:
• Define and identify behaviours that challenge.
• Understand the underlying causes and triggers of challenging behaviours.
• Apply effective communication and de-escalation techniques.
• Implement practical strategies for managing and reducing challenging behaviours.
• Promote positive behaviour support and reinforce positive behaviours.
• Ensure personal safety and the safety of others when dealing with challenging behaviours."