SAMSON TRAINING

Where Experience Meets Excellence

Overview Suitable For:Key Course Features:Course Outcome Testimonials

Soft Skills

Customer Service and Complaint Handling

Exceptional customer service is key to maintaining strong customer relationships and ensuring business success. Handling complaints effectively is equally important for resolving issues and retaining customers. Our 1-day Customer Service and Complaint Handling Training Course is designed to provide participants with the essential skills and techniques to deliver outstanding customer service and manage complaints efficiently. This course covers best practices, communication strategies, and problem-solving approaches to enhance overall customer satisfaction.

Suitable For:

"• Customer service professionals, front-line staff, managers, and anyone dealing with clients.
• Individuals seeking to improve customer interactions and complaint resolution."

Key Course Features:

"• Techniques for delivering exceptional customer service.
• Effective strategies for handling and resolving customer complaints.
• Training in communication skills, empathy, and conflict resolution."

Course Outcome

"Upon successful completion of the Customer Service and Complaint Handling course participants will gain the skills and knowledge necessary to: • Enhanced customer communication skills.
• Ability to handle complaints effectively, turning them into opportunities.
• Improved customer satisfaction and loyalty through proactive service approaches."

Key Info:

Duration: 1 Day

Structure: Online / On-Premises

Participants: Up to 12

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Why people choose Samson

    
 
 
       Posted on Google  
   
   Marta Guinovart 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very happ with the service and the flexibility of Samson Training. Melody was very accommodating with the organisation and Kean gave us very clear and detailed information on how to proceed with first aid.
  
 
      Posted on Google  
   
   Paul Tanner 
 
 
 
 Trustindex verifies that the original source of the review is Google. The training was excellently delivered and was well received and understood. The service was very flexible and the candidates enjoyed it
  
 
      Posted on Google  
   
   Liam Bannable 
 
 
 
 Trustindex verifies that the original source of the review is Google. Service was excellent form start to finish, arranging dates for training they were very flexible. Training itself was excellent. Trainer was very good. Would highly recommend Samsung Training.
  
 
      Posted on Google  
   
   Connor O'Flynn 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have completed two courses with Samson Training, each with a different instructor. They have both been excellent courses with very good instructors, and the communication with the organisers are second to none. A special thanks to Melody who kept me up to date and informed on my upcoming training!
  
 
      Posted on Google  
   
   Caitriona Hurley 
 
 
 
 Trustindex verifies that the original source of the review is Google. Recently Booked an IOSH Health and Safety Course through Samson.  Samson did not directly provide the training but I found them easy and reliable to deal through they found a course provider to best suit my requirements. I really enjoyed the course and the course instructor through her own experience was able to provide real life examples of Health and Safety Issues. There was interaction with Q & A’s between different sections of the course which kept the course interesting.
  
 
      Posted on Google  
   
   Svetlana 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had few  courses done  recently  with  SAMSON Training. I  can say  all the  instructors are very professionals pleasant. I really  enjoy the the  time . Highly recommend SAMSON .
  
 
      Posted on Google  
   
   james hanly 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used the services of Samson training on a number of occasions, and have always found them to be very proficient and professional at all times. I have no problem in highly recommending them for all aspects of training requirements.
  
 
      Posted on Google  
   
   Stephen Bryan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service, Trainer was highly killed in course delivery and knowledge content. All questions answered. No pressure as regards learning and would highly recommend Samson for training needs.

SAMSON TRAINING

Customer Service and Complaint Handling

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Why people choose Samson

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